38bd Terms & Conditions — Full Policy

38bd (hereinafter referred to as the "Platform" or "we") is an online gaming service provider offering casino, slots, live gaming, and Sports Betting to users in Bangladesh. This Terms and Conditions Applies to the use of all services on the platform.

If you do not agree to these terms, please refrain from using the 38bd platform. By accessing the platform, creating an account, or using any of our services, you are agreeing to this Terms and Conditions you have agreed to these terms.

• All services provided by 38bd are intended for entertainment purposes only.
• It is solely the user's responsibility to comply with local laws when using the platform.
• 38bd reserves the right to change, amend, or update these terms and conditions at any time.
• This document has been prepared in English and the English version shall be the authoritative version.

To open an account on the 38bd platform, you must meet certain eligibility requirements. All information provided at the time of registration must be accurate, up-to-date, and verifiable. Accounts created with false or misleading information may be closed at any time and any balance may be forfeited.

• Each user is only One Account manage. Creating multiple accounts is strictly prohibited.
• Minimum Age for Account Registration 18 years।
• Creating an account under a false identity or using someone else's identity is strictly prohibited.
• Users are solely responsible for keeping their account password and login credentials confidential.
• Accounts may not be shared with or transferred to another person.
• To change your registered email or phone number, please contact customer support.

38bd complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. 38bd reserves the right to initiate identity verification at any time for withdrawals above a certain threshold or when suspicious activity is detected.

The following documents may typically be requested for KYC verification:

• A clear copy of your National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method used (Mobile Banking/Nagad number verification)
• Selfie or video verification may be required if necessary.

38bd reserves the right to place withdrawals on hold until KYC verification is complete. If any information provided is found to be false, the account will be permanently closed.

Deposits and withdrawals on the 38bd platform can be made via Bangladesh's most popular payment methods — Mobile Banking, Nagad, Rocket, and direct bank transfer. All financial transactions are processed through secure, encrypted channels.

• Minimum Deposit: BDT 200
• Minimum Withdrawal: BDT 500
• Withdrawal processing time: typically 1–72 hours (For KYC-verified accounts)
• Withdrawals from an account may only be made to a payment method registered in your own name.
• Transferring funds to a third-party account is strictly prohibited.
• If a deposit fails for any reason, it will be automatically refunded within 24 hours.

38bd offers a variety of bonuses and promotional offers, including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own specific terms and conditions that should be read carefully before claiming.

• All bonuses are subject to specific Wagering Requirement Applicable (typically 20–40x the bonus amount).
• If wagering requirements are not completed within the specified timeframe after claiming a bonus, the bonus will be automatically cancelled.
• Each promotional offer can only be claimed once, unless otherwise stated in the offer.
• If bonus abuse is detected, the bonuses and winnings associated with the account will be forfeited.
• Multiple bonus claims by the same person, household, address, or device are not permitted.
• 38bd reserves the right to modify or cancel any promotion without prior notice.

38bd offers a wide range of gaming options, including Sports Betting, casino games, live gaming, and virtual sports. Each game has its own specific rules that you should familiarise yourself with before playing.

• Once a bet is confirmed, it cannot be cancelled or changed.
• Minimum bet amounts may vary by game — typically BDT 10 starting from.
• Maximum bet limits are set by 38bd and may be changed at any time.
• If a technical error or server issue affects the outcome of any bet or game, 38bd reserves the right to void the bet in question.
• Odds in live betting may change at any time.
• If a sports event is cancelled or postponed, the related bet will be voided and the stake returned.

38bd is committed to maintaining a safe and fair gaming environment. The following activities are strictly prohibited and will result in permanent account closure:

• Multiple Accounts: Operating multiple accounts under the same person's name.
• Bonus Abuse: Attempting to withdraw without meeting bonus conditions or trying to exploit the bonus system.
• Fraud: Chargebacks, fraudulent payments, or any other form of financial fraud.
• Hacking: Unauthorized attempts to access the platform's software, systems, or game engines.
• Collusion: Collusion between players for unfair advantage.
• Money Laundering: Any attempt to launder illegal funds or assets through 38bd.

38bd takes responsible gaming seriously. We believe gaming should be a form of entertainment — it should never be seen as a solution to financial problems or a source of income. To support this, 38bd provides a range of protective measures:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily suspend your account for a specified period.
• Reality Check: Periodic reminders of your gaming time and spending at set intervals.
• Cooling-Off Period: A 24–72 hour break can be taken at any time.

If you notice signs of problem gambling, please contact our Responsible Gaming Visit the page or contact our support team.

38bd reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• This Terms and Conditions In the event of a violation.
• If false or incomplete registration information is provided.
• Failure to cooperate with the KYC verification process.
• If suspicious financial activity is detected.
• If you have any security-related concerns.

Users may request account closure at any time. If there is a withdrawable balance at the time of closure, it will be returned through the standard process.

The 38bd platform is provided on an "as is" basis. 38bd accepts no liability for the following:

• Losses resulting from technical errors, server downtime, or internet connectivity issues.
• If account credentials are compromised due to the user's own negligence.
• Delays or issues caused by third-party payment providers.
• Complications arising from the user's failure to comply with local laws or regulations.

For any disputes or complaints, please contact 38bd's customer support first. If unresolved, the matter will be settled through the designated legal process.

38bd takes the protection of users' personal data seriously. Our Privacy Policy an integral part of these Terms & Conditions. Please read our Privacy Policy for full details on how your information is collected, stored, and used.

• Personal data is never sold to third parties.
• Information may be shared only when necessary (e.g., for payment processing or legal obligations).
• All data is protected with SSL 256-bit encryption.

38bd reserves the right to update or amend this Terms and Conditions to update or amend at any time. Users will be notified of significant changes via their registered email or a notice on the platform. Continued use of the platform following any changes constitutes acceptance of the updated terms.

The latest version of this document is always available on the 38bd website and shall be considered the effective version.